What We Offer
No late nights, promoting work-life balance.
Flexible scheduling, ideal for students and individuals with varied commitments.
Retention and Referral Bonuses to reward your dedication.
Drug-Free Workplace environment.
Catering Sales and Guest Service Representative
The Original Rudy's BBQ & Country Store - Leon Springs Area
Catering Sales and Guest Service Representative
Full Time • The Original Rudy's BBQ & Country Store - Leon Springs Area
Responsive recruiter
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Job Title
Catering Sales and Guest Service Representative
Position Type
Full-Time, Hourly
Compensation
-
$20.00 per hour
-
Sales incentives based on individual catering sales performance
Schedule
- Primary schedule: Sunday through Thursday
- Schedule may vary based on business needs, catering demand, and peak seasons
- Availability on weekends and during high-volume periods is required
Position Summary
The Catering Sales and Guest Service Representative is responsible for driving catering sales while serving as a primary point of contact for guest and internal phone communications. This role plays a critical part in revenue generation, guest satisfaction, and operational communication by professionally handling incoming calls, converting catering inquiries into confirmed orders, and supporting restaurant teams with accurate, timely information.
This position requires strong communication skills, attention to detail, and the ability to balance sales focus with exceptional guest service.
Key Responsibilities
Catering Sales
- Receive and respond to inbound catering inquiries via phone and email
- Educate guests on catering menu options, pricing, portions, and service details
- Actively convert inquiries into confirmed catering orders
- Accurately enter catering orders into designated systems and ensure all details are complete
- Communicate order details clearly to catering, kitchen, and operations teams
- Follow up on catering leads, quotes, and pending orders as needed
- Support catering sales goals and participate in sales incentive programs
Guest & Team Phone Support
- Professionally answer and manage incoming phone calls from guests and team members
- Resolve guest questions, concerns, and basic service issues or route them appropriately
- Provide accurate information regarding hours, locations, menu items, pricing, and policies
- Support internal team members by relaying messages and operational information
- Maintain a calm, professional tone during high-volume or peak business periods
Accuracy, Organization & Communication
- Maintain detailed and accurate records of catering orders and guest interactions
- Ensure all catering orders are communicated clearly and on time to the appropriate teams
- Follow company standards for order handling, guest communication, and data accuracy
- Escalate issues or special requests to leadership when necessary
Qualifications
- Previous experience in sales, catering, hospitality, or guest service preferred
- Strong verbal communication and phone etiquette skills
- Ability to multitask and remain organized in a fast-paced environment
- Sales-minded with a focus on closing and follow-up
- High attention to detail and accuracy
- Comfortable working independently and as part of a team
- Reliable attendance and schedule flexibility
Physical & Work Requirements
- Ability to sit or stand for extended periods
- Frequent phone use and computer work
- Ability to work in a fast-paced, high-call-volume environment
Success in This Role Looks Like
- Consistent conversion of catering inquiries into confirmed orders
- Accurate and complete catering orders with minimal corrections
- Positive guest feedback related to phone interactions
- Strong communication and support for restaurant and catering teams
- Meeting or exceeding catering sales goals tied to incentive programs
Compensation: $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Welcome to Rudy's BBQ, where tradition meets flavor! For 37 years, we have proudly served San Antonio as the original Rudy's Country Store and Bar-B-Q. With four Bar-B-Q joints across the city, we've become a cornerstone of authentic, mouthwatering barbecue in the community. Our legacy is built on the foundation of exceptional service, quality cuisine, and a warm, inviting atmosphere that has made us a cherished part of countless celebrations and gatherings.
Why Join Us:
Joining Rudy's BBQ means more than just a job; it means becoming part of a rich San Antonio tradition. We are more than a restaurant; we are a family, a community, and a legacy. As a member of our team, you'll step into a fast-paced, engaging, and rewarding work environment where you will contribute to our core values of Serving Guests, Serving Team Members, Serving Community, and Serving Partners every day.
Your BBQ Journey Starts Here - Where Tradition Meets Flavor:
Are you passionate about delivering exceptional service? Do you thrive in a dynamic and vibrant atmosphere? Are you excited about being part of a team that cherishes its heritage and takes pride in serving the best Bar-B-Q in San Antonio? If so, Rudy's Country Store & BBQ invites you to embark on your barbecue journey with us!
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Tuition Assistance
$500-$1000 per semester reimbursement for college courses
Childcare Assistance
Up to $100/month reimbursement for childcare expenses
Paid Medical Insurance
Employer-Paid Medical Insurance (for salaried positions only)
Dental and Vision Insurance Available
Dental and Vision Insurance Available
401K Plan